Headway Devon praised in glowing CQC report
Headway Devon are delighted to have received a glowing report from the Care Quality Commission following an inspection at the end of September. The assessment took place over two days and involved visiting and interviewing a range of clients and staff members about the service that the charity provides to people with acquired brain injuries.
The report shows Headway to have attained the required quality standards in all aspects of the service, and one of the most positive aspects is the positive feedback received from the people who use Headway Devon’s services. The report reads, “People told us they were very satisfied with the care they received and praised the care workers who visited them. Comments included ‘The carers are all lovely, I wouldn’t be without them’, and ‘I am being very well looked after’.”
Other comments from clients included, “Headway carers are excellent. They are caring, discreet and professional,” while staff also told us how much they valued being part of our organisation, with one telling us “I love Headway, I love what I do and I am passionate about the service,“ and another calling us “the best company I have worked for.”
Anne Mattock, Headway Devon’s Chief Executive, says : “We are delighted with this report – we have always prided ourselves on providing a high quality service with our clients’ needs at the heart of everything that we do, and to see that this has been recognised and praised in this inspection is very gratifying. I’d like to say a huge thank you to everyone involved in the assessment process especially Myra Heno, our registered manager, and her team of dedicated Community Support Workers.”
The full report will be available to view soon on the CQC website.