Supporting you through the Covid-19 pandemic
The measures we are taking are as follows:
We have taken the difficult decision to close all of our day centres. We know how important these services are to the people who access them, so our centre staff team remain in contact with all clients and will be keeping in touch throughout this time. We are exploring a range of alternative ways that we can support people and welcome suggestions and requests to improve the support that we offer remotely.
We are continuing to support our one-to-one community support clients. We are helping with shopping, ordering and delivering medicines, enabling people to exercise, and providing important social support. In many cases we are doing this in new and different ways to protect our clients and staff.
Our office has moved to home working. Our team will continue to be available on the phone and by email and we will endeavour to provide the best service possible.
All bookings and events at the XCentre have been cancelled until further notice.
We are still able to take new referrals for our services, but may initially need to postpone the start of our work or offer a different type of support depending on government advice.
Our office team are working remotely but we are still here to listen to those who need to talk. There may be times when we have fewer people working and waiting times to speak to us may be longer than normal. We apologise for this, but ask you to please keep trying.
There is also support available through Headway UK, the national nurse-led helpline continues to operate and can be contacted on 0808 800 2244 or by emailing firstname.lastname@example.org. There is also the online HealthUnlocked community, an online forum where you can access support and advice from fellow brain injury survivors and carers.
We are very grateful to you all for your understanding and patience in this. Please look after yourselves through these difficult times, and please ask us for help if you need it.