Supporting you through the Covid-19 pandemic

Like all other organisations, we have had to change the way that we work due to coronavirus. However, we are still dedicated to supporting the people with acquired brain injuries who need us.

The measures we are taking are as follows:


Day Centres are open as normal, but we do ask visitors to carry out a temperature check on the door and wear a mask if possible. Please stay at home if you are unwell or experiencing symptoms related to a possible Covid-19 infection.

Community Support:

We are continuing to support our one-to-one community support clients. We are helping with shopping, ordering and delivering medicines, enabling people to exercise, and providing important social support. In many cases we are doing this in new and different ways to protect our clients and staff.

The XCentre:

We are open as normal for bookings on evenings, weekends and Wednesday all day.

New referrals:

We are still able to take new referrals for our services.

Getting support:

Some of our office team are working remotely, but we are still very much here to listen to those who need to talk. There may be times when we have fewer people working and waiting times to speak to us may be longer than normal. We apologise for this, but ask you to please keep trying.

There is also support available through Headway UK, the national nurse-led helpline continues to operate and can be contacted on 0808 800 2244 or by emailing There is also the online HealthUnlocked community, an online forum where you can access support and advice from fellow brain injury survivors and carers.


We are very grateful to you all for your understanding and patience in this. Please look after yourselves through these difficult times, and please ask us for help if you need it.